How do I open my member area?
The office opens your area, from your file at the centre. You then receive the email « Your SERIAL DIVERS member space is open ». Open its link: the « First sign-in » page asks you to choose your password, typed twice. This link works only once and for a limited time, stated in the email. Your username is your email address. The member area is in French: below, each French label is followed by its meaning in brackets.
How do I sign in?
On the planning sign-in page, type your « Adresse email » (email address) and your « Mot de passe » (password), then tap « Se connecter » (sign in). The area opens on « Les sorties » (the trips). After several failed attempts, wait a while before trying again. On a shared computer, tap « Déconnexion » (sign out) when you leave.
I forgot my password: what do I do?
On the sign-in page, tap « Member: forgot your password? »; the other link is for the centre’s staff. Type your address, then « Send the link »: an email is sent if this address is the one on your file. Open its link, type your « New password » twice, then « Save ». This link also works only once and for a limited time: if it says « Link no longer valid », ask for another one with « New link ».
Where do I see the trips?
The « Les sorties » (the trips) tab shows the week’s group trips, day by day, with the time, the activity, the site and the guiding team. The « ‹ » and « › » arrows change the week. Each card shows your situation: « Vous êtes inscrit » (you are booked), « À régler » (to pay), « Décomptée de votre forfait » (taken from your package), « Complet » (full)… Private trips and cruises do not appear there.
How do I sign up for a trip?
On the trip’s card, choose « Mon activité » (my activity) when the trip offers several, then tap « Je m’inscris » (I sign up). If you have a current package, the trip is taken from it; with several packages, choose one in « Décompter de » (take from). Without a package, you are booked and the card shows « À régler » (to pay): an email confirms it. Under the button, a sentence reminds you from when a cancellation is counted, depending on your rate.
Why can’t I sign up for tomorrow’s trip?
The very next days are already organised: boats, instructors, dive groups. The page says « Les inscriptions en ligne ouvrent à partir du … » (online sign-up opens from …) and the card « Trop proche pour s’inscrire en ligne » (too close to sign up online). For a closer trip, or a « Complet » (full) trip, call the office: there is sometimes a solution.
How do I pay for a trip?
On a trip marked « À régler » (to pay), the « Régler cette sortie » (pay for this trip) block offers, as the case may be, to take it from a package, to pay by card, or to buy a package it will be taken from. With a gift voucher, tap « J’ai un bon cadeau » (I have a gift voucher), type the « Numéro du bon cadeau » (voucher number), then « Régler avec ce bon » (pay with this voucher); if the voucher is not enough, the page offers to pay the difference by card. After a card payment, the receipt is emailed to you.
How do I cancel my sign-up?
On the trip’s card, tap « Annuler mon inscription » (cancel my sign-up), then « Confirmer » (confirm). The page says « Votre inscription est annulée. » (your sign-up is cancelled) and the seat is released; a trip already paid leaves its payment as a credit in your name. The button disappears when the trip is too close: call the office. A trip paid with a gift voucher is cancelled through the office, which credits the voucher back. A cancellation made through the office after the cut-off time the day before may be counted, depending on your rate: that is the sentence under « Je m’inscris » (I sign up).
What does « Mon profil » (my profile) show?
Your file at the centre: name, contact details, date of birth, level, agency and the status of your « Certificat médical » (medical certificate). It can be read but not changed: to correct something, write to the office, which checks before changing it. In « Lettre d’information » (newsletter), tick or untick the box, then « Enregistrer mon choix » (save my choice).
Where are my packages and purchases?
In « Mon profil » (my profile): « Mes forfaits » (my packages) shows each package, its end date and what is left. « Mes plongées » (my dives) lists your past dives; « Mes achats » (my purchases) your online purchases, « Réglé » (paid) or « Paiement en attente » (payment pending). « Mes codes eLearning » (my eLearning codes) appears if you have one.
How do I buy online?
In « Mon profil » (my profile), the « Acheter un forfait » (buy a package) block offers the packages, and « Acheter une formation » (buy a course) the courses, when online payment is open. You pay by card on a secure page; nothing is charged before you confirm. Back on the page, it says what has been done, for example « Paiement reçu : votre forfait est ouvert. » (payment received: your package is open), and the receipt is emailed. A course instalment or a booking balance is paid through the link from the office, not here.
I am on a course: where is my training path?
In « Mon profil » (my profile), the « Mon parcours de formation » (my training path) section opens your course page: sessions, progress, sheets, quiz. On a trip that is a session of your course, the card says « Séance n de votre formation » (session n of your course) and the button becomes « Réserver ma séance » (book my session). The details are in the « My training path » help.
What can’t I do online?
Sign up or cancel for the very next days, sign up another person, correct your file or your level, pay for a package or a course with a gift voucher, cancel a trip paid with a gift voucher. For all of these, the office takes care of it. The member area does not offer the options of online booking either.
Who should I contact?
The SERIAL DIVERS office: its contact details are at the bottom of each member area page (« Pour toute question, contactez le bureau », for any question, contact the office), on the website and in our emails. For a trip tomorrow or today, call rather than write. Give your name and the date of the trip concerned. This help opens from « Aide » (Help) in the member area menu.