How do I book online?
Open the « Our departures » page from the booking button on the website. Under « Your stay », choose your « Arrival », the « Activity » and the « Guests », then tap « Show departures ». Pick a day, then a departure with its « Choose » button. In « Build your trip », enter the « Number of people », then « Add to basket ». For several days, tap « Add another day »: you pay for everything at once. These pages exist in French, English and Spanish: « Français · English · Español » at the top of each page. You can switch language at any step: your booking and its emails take the language in which you finish.
What do I fill in before paying?
The « Who is coming? » step asks for each participant’s first and last name, and a diver’s « Diving level ». Answer « Where do you board? »: depending on the place, the total may change, and the screen says so. Tick the « Options » you want, fill in « Your contact details », then accept the terms of sale and the cancellation policy.
I have a gift voucher: where do I enter its code?
At the « Who is coming? » step, type the code in « Gift voucher », then tap « Apply »: the voucher is deducted from the total. The website accepts no other code, and only one voucher with an amount per booking. An expired voucher is refused: « This voucher has expired: contact SERIAL DIVERS, it may be extended. »
How do I give a gift voucher?
Open the « Give a gift voucher » page from the website. Under « What you give », choose « An activity » or « An amount ». Under « For whom », name the recipient and write « Your message », then choose « Send it to me, I will hand it over myself » or « Send it to the recipient on » and a date. Tap « Pay by card »: the voucher and the receipt arrive by email.
How does payment work?
Tap « Pay »: you pay by card on the secure page of our payment provider. Payment is made in full when you book: there is no online deposit. Back on our site, the « You’re booked. » page gives your « Reference ». If your bank refuses, the « Payment failed » email says why and gives you the link again to retry, with the same button.
What happens after my booking?
You receive the receipt, then the confirmation with your reference and the « Check in » button. As soon as your check-in is done, you receive your boarding pass, then a reminder the day before the trip. Nothing received? Check your spam folder, then write to the office.
I received a booking proposal: what do I do?
When the office prepares your booking, it sends you the summary of your booking and a link, by email or WhatsApp. It opens the « Booking proposal » page: your trips, the « Total », « Paid » and « Balance due ». The « To do before » banner says until when you can confirm; after that, the places are released. If people are missing, tap « Complete », then « Save this participant ». Tick « I have read and accept the cancellation terms. », then tap « Confirm and pay », or « Confirm » if there is nothing to pay online.
Where is my validation link?
In the email or WhatsApp message from the office that sent you the proposal. If the page says « This link is no longer valid », a newer link has replaced it or the proposal is closed: ask the office to send it again. It opens on a phone as on a computer, with no password.
Can I pay by bank transfer, or in several instalments?
When the office has sent you a quote, your booking page offers « I’ll pay by bank transfer », next to card payment. Give your billing address; for a company, fill in « Company name (optional) ». Your invoice arrives by email, with the bank details and the reference to quote. After a deposit, the page shows it under « Paid » and you pay the « Balance due ». Only a course can be paid in instalments, when the office has set it up: « Pay instalment » pays the instalment due.
How do I cancel my booking?
A booking is not cancelled online: write to or call the office. The terms are those you accepted; the rule for your rate is repeated at the end of the booking, in the confirmation and on the receipt. The « Our cancellation policy at a glance » link sums them up.
What is the check-in?
It is a short form, opened by « Check in », to prepare your equipment: boarding place, sizes, equipment you bring. It closes at the deadline written in your emails and on the page, usually the day before the trip. You can save it in several goes with « Save my check-in ». Once complete, it gives you « Your boarding pass ». After the deadline, « Check-in is closed. »: the office confirms your departure. With a cruise company, there is no check-in: your details are taken on boarding. If you choose the charters dock or your boat after a discounted online booking, a supplement is due: the page shows « Pay » with the amount, and an email brings you the same link. The supplement is paid online, before the trip: if it is not paid, the meeting point is the Collectivité dock (in front of our boats), at the time on your boarding pass; as soon as it is paid, your boarding pass is sent again with the meeting point you chose.
What must I provide: certification card, medical certificate?
A certified diver gives their « Certification card » at check-in: a photo of the card, or the « Certification number » and the « Agency ». Without proof on boarding, the dive starts with a skills check, at a limited depth, as the page says. Some courses require a medical certificate: an email reminds you before the trip.
I am booking for a child: what should I know?
Each activity has a minimum age on the day of the trip: the screen says so. At check-in, tick « This person is under 18 » and give their date of birth. At « Is a parent on board? », choose the parent booked on the trip, or « No, no parent »: then fill in the « Parental authorisation ». No minor goes out without authorisation or a parent on board. Under 12, one dive per day only.
I have never dived: what should I choose?
Choose the « Intro Dive », or « Discover Scuba Diving », which includes the initiation and the eLearning. At the next step, you can tick or untick the initiation for each person; it asks for « I am comfortable in the water ». Without the eLearning, which is optional, the initiation goes ahead, without the certification.
Can we try scuba diving privately?
Yes, just for you, on your own boat, priced per boat for up to 4 guests. Two options. The « Private Intro Dive »: a 2-hour trip, each guest dives alone with an instructor, no skills, then snorkeling or relaxing on board, from €700. The « Private Discover Scuba Diving »: a 3-hour trip, with the eLearning included, to complete beforehand, a beach session to get comfortable, then a dive in the marine reserve, from €850. Gear, instructors, marine park fee, water and towels are included. To ask for it, open « Charter a private boat », choose « Private dive », then the option under « How long? ». Beyond 4 guests, the office offers you a larger boat.
How do I charter a private boat?
Under « Our departures », tap « send your request »: the « Charter a private boat » page opens. Answer its four steps, then tap « Send my request ». Nothing is booked or paid: the office replies with a proposal including the boat, the time, the price and a payment link.
Who should I contact?
The SERIAL DIVERS office, using the contact details shown on the website and in each of our emails. Give your booking reference, written on the confirmation. A reply may have been prepared by Calypso, the centre’s AI assistant: it is always read by the office before it is sent. This help opens from « Need help? » at the bottom of each booking page.